BANKSETA ANNUAL REPORT 2023

TABLE OF CONTENTS

PART A: GENERAL INFORMATION -------------------------------------------------------------------6 PUBLIC ENTITY’S GENERAL INFORMATION-------------------------------------------------------------------------------7 LIST OF ACRONYMS ---------------------------------------------------------------------------------------------------------------8 ABOUT THIS REPORT -----------------------------------------------------------------------------------------------------------10 CHAIRPERSON’S FOREWORD ----------------------------------------------------------------------------------------------- 11 CHIEF EXECUTIVE OFFICER’S REPORT---------------------------------------------------------------------------------- 14 STATEMENT OF RESPONSIBILITY AND CONFIRMATION OF ACCURACY FOR THE ANNUAL REPORT -----------------------------------------------------------------------------------------------------------------17 STRATEGIC OVERVIEW --------------------------------------------------------------------------------------------------------- 18 Vision ------------------------------------------------------------------------------------------------------------------------------ 18 Mission ---------------------------------------------------------------------------------------------------------------------------- 18 Our Corporate Values ---------------------------------------------------------------------------------------------------------18 Constitutional Mandate-------------------------------------------------------------------------------------------------------- 18 Legislative Mandates ---------------------------------------------------------------------------------------------------------- 18 OUR MANDATE--------------------------------------------------------------------------------------------------------------------- 19 ORGANISATIONAL STRUCTURE--------------------------------------------------------------------------------------------- 22 PART B: PERFORMANCE INFORMATION --------------------------------------------------------24 AUDITOR-GENERAL’S REPORT: PRE-DETERMINED OBJECTIVES ---------------------------------------------- 25 OVERVIEW OF PERFORMANCE --------------------------------------------------------------------------------------------- 25 Service Delivery Environment ----------------------------------------------------------------------------------------------25 Organisational Environment ------------------------------------------------------------------------------------------------- 26 Key Policy Developments and Legislative Changes ------------------------------------------------------------------26 Progress Towards Achievement of Institutional Impacts and Outcomes ----------------------------------------- 27 Performance Information: Consistency of Indicators------------------------------------------------------------------ 30 INSTITUTIONAL PROGRAMME PERFORMANCE INFORMATION -------------------------------------------------32 Programme 1: Administration------------------------------------------------------------------------------------------------ 32 Programme 2: Skills Planning ----------------------------------------------------------------------------------------------- 38 Programme 3: Learning Programmes------------------------------------------------------------------------------------- 42 Programme 4: Quality Management--------------------------------------------------------------------------------------- 59 Revenue Collection ----------------------------------------------------------------------------------------------------------------61 Capital Investment------------------------------------------------------------------------------------------------------------------ 61 PERFORMANCE HIGHLIGHTS ------------------------------------------------------------------------------------------------ 62 PROVINCIAL PROGRAMME DIVERSIFICATION ------------------------------------------------------------------------ 78 BANKSETA AT A GLANCE ------------------------------------------------------------------------------------------------------- 80

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