BANKSETA ANNUAL REPORT 2023

Each of the indicated category of stakeholders continues to adopt different technologies to respond to service delivery in their environment. Banks, which are our biggest stakeholders, continue to adopt digitalisation of their services including closing branches and embracing remote work in non-client facing divisions. BANKSETA realigned its training programmes, especially those offered to employees in the sector, to online learning. The Leadership Development Programme delivers to almost 200 employees nationally and includes delegates from other African countries. This is a fully online programme. Our funding windows had to be revised to include short courses using online training platforms such as Coursera, Udemy and Red and Yellow. On the other end of the spectrum, we continue to have stakeholders such as SMEs and CFIs who have not yet adopted the latest technology trends in banking and still rely largely on face-to-face interactions. For these stakeholders, training interventions still involved physical classroom sessions guided by face to-face learning facilitation. BANKSETA responded to this by offering flexible funding windows to allow for applications that suit their unique circumstances. A concerted effort to support the Presidential Youth Employment Initiative (PYEI) and the ERRP saw BANKSETA expanding its delivery towards entrepreneurial skills and workplace based programmes through partnerships. While performance improved compared to that of the previous financial year, some bottlenecks that hamper service delivery must be resolved and measures have been put in place to improve even further in the coming financial year. Processes are being streamlined and automated where possible which will see better performance in the 2023/24 financial year. PERFORMANCE INFORMATION

Organisational Environment

During the year, the following marked the BANKSETA’s organisational environment: • Organisational design study; • MIS that started in the last month of the financial year; • Review and streamline of processes; and • Earlier procurement and opening of funding windows. The latter two saw improvements in 2022/23 and will continue to improve in 2023/24. Key Policy Developments and Legislative Changes There have not been any major policy or legislative changes that impacted on service delivery during the period under review.

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PART B: PERFORMANCE INFORMATION | BANKSETA ANNUAL REPORT 2022/23