RAND WATER ANNUAL REPORT 2023

OUR STAKEHOLDERS AND STRATEGIC PARTNERS Proactive stakeholder engagement is a critical element of Rand Water’s operating business to create sustainable value. During the period under review, we have continued to ensure extensive communication with our key stakeholder groups. Rand Water’s key stakeholders include our Shareholder, national, provincial, and local government, employees, customers, business partners, investor base, financial institutions, credit rating agencies, civil societies, and the communities in which we conduct our business. Our commitment to constructive engagement with our stakeholders aims to build trust and is driven by our five (5) corporate values - Innovation, Excellence, Caring, Spirit of Partnership, and Integrity. These values guide our behaviour and are meticulously applied when engaging stakeholders. Our stakeholder interaction is also guided by the best business practice principles of inclusivity, materiality, and responsiveness. Our reputation rests on the value we deliver to our stakeholders and the way we manage our contributions to, and the impact we have on the water sector and with South Africa’s economic development agenda at large.

Table 1: Key Stakeholders STAKEHOLDER REASONS FOR ENGAGEMENT Our Board •

We report regularly to our Board and welcome their guidance on our progress with the execution of our stakeholder relations strategy. • To understand the needs of our employees, thus enabling Engen to remain an employer of choice by providing a safe, equitable and motivating working environment. • To ensure that employees receive proper direction and communication related to the strategy and activities of the company. • To obtain input and buy-in into organisational changes that affect employees. • Employee satisfaction and climate surveys. • Frequent communication via e-mails, posters, desk alerts and the intranet. • Various events, such as annual roadshows during the year, facilitating interaction between staff and management. • The promotion of Rand Water’s Code of Ethics and the mechanisms to report fraud and unethical behaviour. • Strategic alignment between Rand Water and the Department of Water and Sanitation. • To support and participate in Shareholder-led events and activities within the water sector. • Interaction with shareholder on matters referred by the Board. • We regularly engage with our municipal, industrial and mining customers directly and through our established customer forums in respect to our joint obligations. • The South African Local Government Association (SALGA) is a crucial partner through whose meetings and formal sessions enable us to engage with the political leadership of our municipalities. • We serve on several Forums and advocacy initiatives with our customers, notably during the period under review included those that focused on water conservation and awareness on the dangers of human encroachment on Rand Water pipeline servitudes. • Effective engagement with government stakeholders is critical for Rand Water’s future success and sustainability in order to stay abreast of, contribute to and comply with actual and planned government policies that impact and regulate the industry, in all the provinces where we operate. • Rand Water engages with the two (2) tiers (national and provincial) of government departments and their appropriate portfolio committees on our organisational performance.

Our Employees

Our Shareholder

Our Customers

Provincial and National Government Departments

28