RAND WATER ANNUAL REPORT 2023

Rand Water achieved an overall satisfaction index score of 83.9 in 2023 against a target of 82.5. A comparison with last year’s results indicate a slight decrease of 1.2 points from 85.1 in 2022. As illustrated in the above figure, the best performing index was Water Quality (95.2), followed by Account Executives (92.1) and Billing and Administration - Bulk Water Sales (91.4). Media relations was the least performing index (54.5) for 2023. We commit to investigate issues that are impacting customers negatively. Maintaining performance and improving other areas will also enhance customers’ experience with Rand Water. In this regard improvement plans are compiled to address sections of the CVM survey that experienced a weak performance or were scored below the target of 82.5. Our Involvement with Social Partners The Rand Water Foundation (RWF) was established to represent Rand Water’s Corporate Social Investment (CSI) legal entity. The Foundation exists to carry out the social responsibility role of Rand Water, and to support such other activities as may be deemed necessary by Rand Water and relevant donors for the support and promotion of improved water related services within the borders of South Africa. The Foundation has partnered and collaborated with the following development social stakeholders during the year for resources

leveraging and impact maximisation: Table 15: Social Partners Engaged Partner Department of Forestry, Fisheries, and Environment (DEFFE)

Purpose of Partnership

Value Creation

Resources Leveraging-Clearing of Alien Vegetation Project. Resources Leveraging- STEM Initiatives in Soweto.

Water conservation initiatives.

University of South Africa (UNISA)

R202 500

Rejuvenation Community Trust

Resources Leveraging-Project Management.

Sustainable Water Supply Projects.

Development Bank Southern Africa

Emfuleni Schools Sanitation Projects Funding. Resources Leveraging-Community Library Development. Resources Leveraging-Community Library Development. Resources Leveraging-Implementation of Section 63 community driven interventions. Resources Leveraging–Sustainable Water Supply. Resources Leveraging–Adequate and Dignified Community Sanitation.

Adequate and Dignified Community Sanitation.

Greater Tzaneen Municipality

Community Library-Ongoing operations and maintenance. Community Library-Ongoing operations and maintenance.

Limpopo Department of Arts, Sports, and Culture Department of Water and Sanitation/ Rand Water Bulk Sanitation

R13 000 000

Victor Khanye Local Municipality

R170 000

Nketoana Local Municipality

R29 130 000

TRIALOGUE

Business in Society Conference Resources Leveraging.

R2 885 000

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