148459 HUMAN SETTLEMENT BOOK DRAFT TWO

The Community Schemes Ombud Service (CSOS)

T he mandate of the CSOS is to establish a world-class dispute resolution service within community schemes characterised by organisational excellence and a conducive organisational culture. To promote good governance of community schemes by developing and implementing appropriate guidelines to enhance stability and harmonious relations amongst the parties. To roll out massive educational campaigns to educate and train stakeholders within community schemes and the public at large. To enhance community schemes’ tenure as alternative tenure option and To develop and implement appropriate organisational systems, controls, and measures to enhance financial, economic, and organisational efficiency.

50