127363 Gauteng Sports 2020.indb

GAUTENG DEPARTMENT OF SPORT, ARTS, CULTUREAND RECREATION: VOTE 12

• Translation of documents was not required during the ¿ rst three quarters of 2019/20. Language Services received the Grant-in-Aid application form for translation during the 4th quarter of 2019/20 to be translated to Sepedi and IsiZulu.

• Bene ¿ ciaries were informed of the services that are provided by the department through pamphlets and brochures.

• Our services were advertised on SACR intranet and social media (Facebook and Twitter).

• Quality translated documents were provided as requested within the required timeframe. • 1 x Deputy Director • 1 x Assistant Director (contract worker) • 2 x Language Practitioner (contract worker) • 1 x Intern

Desired standard of service 2019/20 Actual achievement 2019/20 Inform bene ¿ ciaries of

• The department did not receive any complaints in 2019/20.

Cost (budget for programmes) R550 000 R750 000 • R590 000 Time Translate 2 documents in 2 months Translate 3 documents in 2 months

the services provided through pamphlets and brochures

Advertise our services on SACR website and Social media (Facebook and Twitter)

Send formal apology

letters signed by the HOD

Provide quality

translated documents

1 x Deputy Director

1 x Assistant Director 6 x Language Practitioners

Inform bene ¿ ciaries

Current/actual

standard of service 2018/19 Information

of the services

provided through pamphlets and brochures

Openness and transparency Advertise our services on SACR website and social media (Facebook and Twitter) Redress

Send formal apology

letters signed by the HOD

Value for money Provide quality translated documents

Human Resources

1 x Deputy Director

1 x Assistant Director 4 x Language Practitioners

Main services Bene ¿ ciaries Language services GPG departments, local

municipalities, communities

62

2019/20 ANNUAL REPORT