126151 SARS Strategic Performance Plan Cover NEW

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TAX OMBUD ANNUAL PERFORMANCE PLAN 2020-2021

REQUIRED FIELD

DESCRIPTION

CALCULATION TYPE

Non-cumulative.

REPORTING CYCLE

Quarterly.

NEW INDICATOR

New.

DESIRED PERFORMANCE

Improved accessibility, efficiency and awareness of the OTO.

INDICATOR RESPONSIBILITY

Senior Manager Communications and Outreach.

TID NO: 11

REQUIRED FIELD

DESCRIPTION

INDICATOR TITLE

Percentage of the community outreach activity framework implemented.

SHORT DEFINITION

Activities aimed at educating stakeholders about the OTO and the services offered.

PURPOSE/ IMPORTANCE

Educate and create awareness about the existence of the OTO and the services offered.

SOURCE/ COLLECTION OF DATA

Report on implementation of the framework.

METHOD OF CALCULATION

Total community outreach activities/initiatives implemented, divided by total community outreach activities/initiatives planned X 100.

DATA LIMITATIONS

The OTO will only count information at its disposal, due to lack of automation.

TYPE OF INDICATOR

Output.

CALCULATION TYPE

Non-cumulative.

REPORTING CYCLE

Quarterly.

NEW INDICATOR

Existing.

DESIRED PERFORMANCE

Widespread awareness of the OTO and the services offered.

INDICATOR RESPONSIBILITY

Senior Manager: Communications and Outreach.

ACTING CHIEF EXECUTIVE OFFICER GERT VAN HEERDEN