126151 SARS Strategic Performance Plan Cover NEW

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TAX OMBUD ANNUAL PERFORMANCE PLAN 2020-2021

REQUIRED FIELD

DESCRIPTION

DESIRED PERFORMANCE

Updated and relevant Tax Administration Act.

INDICATOR RESPONSIBILITY

Senior Manager: Legal Services

TID NO: 15

REQUIRED FIELD

DESCRIPTION

INDICATOR TITLE

Number of SLAs, MOUs or formal interventions with stakeholders.

SHORT DEFINITION

Ensure SLAs, MOUs or other formal interventions with stakeholders are initiated, where required. Ensure that SLAs that have already been entered into remain current and achievable.

PURPOSE/ IMPORTANCE

To provide certainty on how any interactions between stakeholders and the OTO should be conducted.

SOURCE/ COLLECTION OF DATA

Emails; draft documents; signed agreements or finalised interventions.

METHOD OF CALCULATION

Simple count.

DATA LIMITATIONS

None.

TYPE OF INDICATOR

Output.

CALCULATION TYPE

Non-cumulative.

REPORTING CYCLE

Annual.

NEW INDICATOR

New.

DESIRED PERFORMANCE

To improve the efficiency of rendering the service and minimise the administrative cost of doing business.

INDICATOR RESPONSIBILITY

Senior Manager: Legal Services.

TAX OMBUD JUDGE BERNARD MAKGABO NGOEPE