126151 SARS Strategic Performance Plan Cover NEW

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TAX OMBUD ANNUAL PERFORMANCE PLAN 2020-2021

TAX OMBUD ANNUAL PERFORMANCE PLAN 2020-2021

REQUIRED FIELD

DESCRIPTION

OFFICIAL SIGN-OFF

SOURCE/ COLLECTION OF DATA

Systemic register.

METHOD OF CALCULATION

Systemic issues implemented by SARS (only issues that were brought forward from the previous year), divided by opening balance of systemic issues X 100.

It is hereby certified that this Annual Performance Plan:

DATA LIMITATIONS

None.

• Was developed by the management of the Office of the Tax Ombud under the guidance of the Minister of Finance. • Takes into account all the relevant policies, legislation and other mandates for which the Office of the Tax Ombud is responsible. • Accurately reflects the strategic outcome-oriented goals and objectives that the Office of the Tax Ombud will endeavour to achieve in the 2020/21 period.

TYPE OF INDICATOR

Output.

CALCULATION TYPE

Non-cumulative.

REPORTING CYCLE

Annually.

NEW INDICATOR

New.

DESIRED PERFORMANCE

To make successful recommendations on all identified systemic issues. Actual performance that is higher than targeted performance is desirable.

INDICATOR RESPONSIBILITY

Senior Manager: Legal Services.

TAX OMBUD JUDGE BERNARD MAKGABO NGOEPE

ACTING CHIEF EXECUTIVE OFFICER GERT VAN HEERDEN

TID NO: 7

REQUIRED FIELD

DESCRIPTION

INDICATOR TITLE

Develop a taxpayer tax compendium of rights and obligations.

SHORT DEFINITION

Collate and draft a taxpayer handbook on taxpayer rights and obligations.

PURPOSE/ IMPORTANCE

To provide taxpayers with further information regarding their rights and obligations. An informed taxpayer base will result in a more efficient and compliant taxpayer.

SOURCE/ COLLECTION OF DATA

Progress reports.

METHOD OF CALCULATION

Non-cumulative.

DATA LIMITATIONS

None.

TYPE OF INDICATOR

Output.

CALCULATION TYPE

Non-cumulative.

REPORTING CYCLE

Annually.

NEW INDICATOR

New.